Internet

GRM Networks, SCC Networks and LTC Networks are proud to offer high-speed Internet to our customers.  Our Internet services include:

GRM Broadband

  • Connection speeds up to 6Mbps download/1Mbps upload
  • 24/7 Tech Support available by calling 1-800-721-2577
  • Voice & Internet seamlessly work on one connection (voice service billed separately)
  • Wireless Router & Professional Installation included by signing a 6-month contract
  • All for just $42.95 per month!*

SuperNet 15 (residential)

  • Connection speeds up to 15Mbps download/3Mbps upload
  • 24/7 Tech Support available by calling 1-800-721-2577
  • Voice & Internet seamlessly work on one connection (voice service billed separately)
  • Wireless Router & Professional Installation included by signing a 6-month contract
  • All for just $60.00 per month!*

SuperNet 15 (business)

  • Connection speeds up to 15Mbps download/3Mbps upload
  • 24/7 Tech Support by calling 1-800-721-2577
  • Voice & Internet seamlessly work on one connection (voice service billed separately)
  • Wireless Router & Professional Installation included by signing a 6-month contract
  • Starting at $79.00 per month!* (call for pricing details)

SuperNet 25 (residential)

  • Connection speeds up to 25Mbps download/10Mbps upload
  • 24/7 Tech Support available by calling 1-800-721-2577
  • Voice & Internet seamlessly work on one connection (voice service billed separately)
  • Wireless Router & Professional Installation included by signing a 6-month contract
  • All for just $79.95 per month!*

SuperNet 25 (business)

  • Connection speeds up to 25Mbps download/10Mbps upload
  • 24/7 Tech Support by calling 1-800-721-2577
  • Voice & Internet seamlessly work on one connection (voice service billed separately)
  • Wireless Router & Professional Installation included by signing a 6-month contract
  • Starting at $99.95 per month!* (call for pricing details)

SuperNet 50 (residential)

  • Connection speeds up to 50Mbps download/25Mbps upload
  • 24/7 Tech Support available by calling 1-800-721-2577
  • Voice & Internet seamlessly work on one connection (voice service billed separately)
  • Wireless Router & Professional Installation included by signing a 6-month contract
  • All for just $139.95 per month!*

SuperNet 50 (business)

  • Connection speeds up to 50Mbps download/25Mbps upload
  • 24/7 Tech Support by calling 1-800-721-2577
  • Voice & Internet seamlessly work on one connection (voice service billed separately)
  • Wireless Router & Professional Installation included by signing a 6-month contract
  • Starting at $159.95 per month!* (call for pricing details)

To order your service, dial 777 from a landline phone or print, fill out and mail in the GRM Networks Internet Registration Form and Contract below.

*Price does not include the cost of voice service. SuperNet is not available in all locations. Call for availability. Six-month Internet contract is required. All GRM Networks, SCC Networks and LTC Networks Internet connections require GRM Networks, SCC Networks or LTC Networks landline service.

Forms:

 

GRM Modem Maintenance Policy

Modem Maintenance
GRM Networks Customers, LTC Networks CustomersSCC Networks Customers

Before GRM Broadband can be installed, you will need a Network Interface Card or NIC card, as it is commonly called, installed on your computer. We can not provide this card or the service to install it. Please contact your local computer service technician for pricing and availability. We offer two plans to fit any budget.

Plan 1
You agree to subscribe to GRM Broadband or SuperNet for a minimum of  6 months at fee stated in contract. GRM Networks will give to you, free of charge, a wired customer premise modem and filters. GRM Networks will sell you a wireless customer premise modem for $20.00. GRM Networks will waive the $185.00 non-recurring installation charge.

Plan 2
You agree to subscribe to GRM Broadband or SuperNet for a minimum of 1 month at fee stated in contract. GRM Networks will sell to you a wired customer premise modem and filters for a one-time fee of $63.00. GRM Networks will sell customer a wireless customer premise modem for $83.00. You will pay a $185.00 non-recurring installation charge.

Minimum System Requirements and Recommendations

For Windows Computers:

  • Desktop or laptop/notebook
  • Intel Pentium-class processor with minimum speed of 533MHz
  • Microsoft Windows XP, Vista, 7, or Windows 8
  • 512 MB RAM minimum with 1GB or more recommended
  • Ethernet Network Interface Card or Wireless Card (wireless card requires wireless capable modem)
  • 50 MB free hard disk space
  • One of the following browsers:  Internet Explorer 6.0+, Safari 2.0+, Firefox 2.0+, Chrome 2.0+

For Macintosh Computers:

  • Desktop or laptop/notebook
  • G3 or greater processor
  • Mac OS X v.10.2 or higher
  • 512 MB RAM minimum with 1GB or more recommended
  • Ethernet Network Interface Card or Wireless Card (wireless card requires wireless capable modem)
  • 50 MB free hard disk space
  • One of the following browsers:  Safari 2.0+, Firefox 2.0+

For Linux Computers:
Red Hat 8 and Higher or Equivalent Distro
133 MHz or faster Pentium Class Processor
128 MB RAM
50 MB free space on Hard Drive for Software if needed
Network Interface Card

Terms of Use

Copyrights and Terms of Use on the GRM Networks web site
GRM Networks sets forth a Copyright and Terms of Use policy with the intent of protecting our service, our customers, and other users of the Internet from potentially abusive actions taken by GRM Networks customers and other users of the internet. The following policy is non-exclusive; any action about which there is doubt should be referred to GRM Networks  for evaluation. GRM Networks may alter this policy from time to time as need dictates.

Terms of Use
This site is owned and operated by Grand River Mutual Telephone Corporation d/b/a GRM Networks and contains material which is derived in whole or in part from material supplied by GRM Networks and other sources, and is protected by international copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, distribute or publicly display in any way, any material from this site including code, graphics and software, without written permission from GRM Networks. You may download material from this site for your personal, non-commercial use only, provided you keep intact all copyright and other proprietary notices.

Disclaimer
GRM Networks has provided links and pointers to Internet sites maintained by third parties. Neither GRM Networks, nor their affiliates operate or control in any respect any information, products or services on these third-party sites. The materials in this site and the third-party sites are provided “as is” and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, GRM Networks disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. GRM Networks does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available, are free of viruses or other harmful components. GRM Networks does not warrant or make any representations regarding the use or the results of the use of the materials in this site or in third-party sites in terms of their correctness, accuracy, timeliness, reliability or otherwise. You (and not GRM Networks) assume the entire cost of all necessary maintenance, repair or correction.

Limitation of Liability
Under no circumstances, including, but not limited to, negligence, shall GRM Networks, or it’s affiliates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use, GRM Networks materials and/or this web site. You specifically acknowledge and agree that GRM Networks is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with any GRM Networks material, or with any of GRM Networks’s terms and conditions, your sole and exclusive remedy is to discontinue using the GRM Networks web site.

Termination of this Agreement
This agreement is effective until terminated by GRM Networks, at any time without notice. In the event of termination, you are no longer authorized to access the GRM Networks web site and the restrictions imposed on you with respect to material downloaded from the GRM Networks web site, the disclaimers and limitations of liabilities set forth in this agreement, shall survive.

Network Management

Service Offerings

  • SuperNet 15 up to 15Mbps download/ 3 Mbps upload (Available only with a GRM Networks Fiber connection)
  • GRM Broadband up to 6Mbps download/1Mbps upload ADSL

Performance
GRM Networks suggests that our customers check their performance speeds at some of the available speed test sites. GRM Networks is in no way affiliated with any speed test site and customers are encouraged to use any site of their preference. Below is a list of some common sites that can be used.

Congestion Management
GRM Networks does not implement any congestion management techniques. GRM Networks operates our network to accommodate the necessary traffic requirements. In the event of congestion, all traffic is classified as best effort.

Content, Applications, Service and Device Providers
As a full service Internet Service Provider, GRM Networks delivers a full suite of Internet-based applications. These include:

  • Email
  • Web based Email
  • Web Hosting
  • Special Circuit offerings

GRM Networks does not discriminate any customer traffic. GRM Networks utilizes the network management techniques that are equal and standard across all user applications. We do not modify our network to make our directly served applications perform better than applications a user would access over the general Internet. For example, GRM Networks does not manipulate our network to perform better for customers accessing GRM Networks Email servers versus GRM Networks customers accessing Google’s gmail or Yahoo’s yahoo mail and various other clients. The network management practices employed by GRM Networks do not differ between our directly offered applications to those general applications offered over the Internet.

Security Measures
In the event of Denial of Service (DoS), Distributed Denial of Service (DDoS) attack, spoofing or other malicious traffic, GRM Networks will implement inbound and outbound filtering on specific hosts. These actions will be performed to ensure reliability and availability of the GRM Networks Network. These actions will not be utilized for normal Internet applications and traffic.

Electronic Mail

Feature Maximum Limit
1. Email mailboxes All packages: 5 separate Email addresses with mailboxes
2. Size of mailbox 1 Gigabyte per mailbox
3. Maximum message size 20 megabytes sent or received
4. Dormant Mailbox Quota  Reduced to one (1) megabyte 180 days of Email account inactivity
5. Dormant Mailbox Deleted Never
6. Trash Folder Contents Deleted Only deleted if customer uses webmail interface. Customer can specify retention time, default is 30 days.
7. Unread Message Retention in Inbox Unlimited
8. Unread Message Retention in Spam Quarantine 35 days
9. Email Account Message Sending Limits To combat spam, GRM Networks places various limits on Email, including limiting the maximum number of recipients per message and maximum number of messages per server connection.
10. Spam Filtering GRM Networks uses Red Condor spam filtering from Edgewave, Inc. Inbound – Incoming Email must pass through successive layers of SMTP session level defenses before reaching the recipients inbox. Each level looks for and removes specific threats such as content analysis, virus detection, sender profiling.

Outbound – Outbound traffic is inspected to identify computers that have been infected and converted to a “zombie” or botnet client. Zero-Minute-Defense – Employs real-time knowledge gathered from a worldwide sensor network and uses it to create new detection and protection rules, which are then sent as updates on a continuous basis.

Computer Security Solutions

GRM Networks has partnered with SecurityCoverage to offer a complete solution for your computer security, maintenance and support needs. Tech Home makes technology easy. Secure your desktop, laptop, tablet and smartphone to guard against viruses, hacking or stolen and lost items. Learn more about the available Tech Home packages below, or at www.grm.net/techhome.

Protect – $4.95/mo.

  • SecureIT Web Security for computers, phones & tablets
  • Anti-theft for your phone or tablet
  • Keep your memories and files safe
  • Convenient password keeper
  • Covers 1 Desktop & 1 Mobile Device

Support – $14.95/mo.

  • Premium Technical Support
  • 24/7, US-based service Setup, support and troubleshooting
  • Home Network Management
  • Includes PROTECT on 4 desktop/mobile devices

Tech Home also offers Quick Fix solutions to help you with one-time restoration, cleanup or fixes on your devices. For more information on these products, call SecurityCoverage’s 24/7/365 support at 1-877-373-3320.

Spam and Virus Filtering

GRM Networks Spam and Virus Filtering powered by Red Condor offers advanced e-mail scrubbing and spam prevention.

What to expect from your new spam filtering service:

      1. You will be e-mailed a Spam Digest that includes the suspect e-mail in your personal quarantine. Only suspect e-mail that has arrived since the previous digest is included in each new Spam Digest. You will receive a daily notification called Spam Digest if you have suspect e-mail.
      2. Review the contents of the Spam Digest. If you see a message you want, simply click the Release button to send it to your e-mail inbox. There is no need to delete the unwanted e-mail you see in your Spam Digest.
      3. You can adjust your personal e-mail filter settings or search your quarantine by visiting your Personal Dashboard. A link is provided in each Spam Digest that will take you to the Personal Dashboard.

The personal dashboard has four tabs:

      • Quarantine: View, delete, and release filtered messages.
      • Settings: Manage your Spam Digest settings, such as frequency, format, content, and sort order.
      • Policies: Manage your filter settings.
      • Status: Reports of your mailbox name, aliases, digest status, digest history, and monthly activity.

Login to your personal dashboard by clicking on this link: GRM Networks Spam and Virus Filtering

Helpful Links for Navigating GRM Networks Spam and Virus Filtering:

For a short tutorial click on this link: Video of Personal Dashboard

Please contact the GRM Networks Help Desk at 1-800-721-2577 with additional questions.

Web Hosting

GRM Networks offers Advanced Web Services to our customers who need services beyond our free 10MB hosting option. Customers who subscribe to our Advanced Web Services can enjoy:

  • Additional Space on High-Speed Server
  • FTP Access
  • Domain Name Aliasing
  • The Ability to use Forms and Javascripts
10 MB
10-25 MB
25-50MB
50-75MB
75-100MB
>100MB
FREE
$15/month
$37.50
$52.50
$65
Contact us
1 e-mail account
2 e-mail accounts
2 e-mail accounts
2 e-mail accounts
2 e-mail accounts
2 e-mail accounts
Domain name usage not available
1 time $25 domain set up fee.

To order our advanced web hosting services call 1-866-748-2555 today!

Please Note: The 1 time $25 domain set up fee is the set up charge to actually set up your web space on our servers. It does NOT include any type of domain registration, such as “www.your website.com”. GRM Networks does not register your domain name for you. That needs to be taken care of by you BEFORE we can set up your web space, if you are wanting to use a “.com” type of address for your site.