Before GRM Broadband can be installed, you will need a Network Interface Card or NIC card, as it is commonly called, installed on your computer. Grand River Mutual does not provide this card or the service to install it. Please contact your local computer service technician for pricing and availability. We offer two plans to fit any budget.

Plan 1
You agree to subscribe to GRM Broadband or SuperNet for a minimum of 12 months at fee stated in contract. GRM will give to you, free of charge, a wired customer premise modem and filters. GRM will sell you a wireless customer premise modem for $20.00. GRM will waive the $185.00 non-recurring installation charge.

Plan 2
You agree to subscribe to GRM Broadband or SuperNet for a minimum of 1 month at fee stated in contract. GRM will sell to you a wired customer premise modem and filters for a one-time fee of $63.00. GRM will sell customer a wireless customer premise modem for $83.00. You will pay a $185.00 non-recurring installation charge.

For Windows Computers:
Windows XP/Vista/Windows 7
133 MHz or faster Pentium Class Processor
128 MB RAM
50 MB free space on Hard Drive for Software if needed
Network Interface Card

For Macintosh Computers:
Mac OS 10 or higher
601 Series PowerPC Processor or higher
128 MB RAM
50 MB free space on Hard Drive for software if needed
MacTCP 2.0.6 or Open Transport 1.1 Installed and Enabled
Network Interface Card

For Linux Computers:
Red Hat 8 and Higher or Equivalent Distro
133 MHz or faster Pentium Class Processor
128 MB RAM
50 MB free space on Hard Drive for Software if needed
Network Interface Card

Copyrights and Terms of Use on the GRM web site
Grand River Mutual sets forth a Copyright and Terms of Use policy with the intent of protecting our service, our customers, and other users of the Internet from potentially abusive actions taken by Grand River Mutual customers and other users of the internet. The following policy is non-exclusive; any action about which there is doubt should be referred to Grand River Mutual for evaluation. Grand River Mutual may alter this policy from time to time as need dictates.

Terms of Use
This site is owned and operated by Grand River Mutual Telephone Corporation (GRM) and contains material which is derived in whole or in part from material supplied by GRM and other sources, and is protected by international copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, distribute or publicly display in any way, any material from this site including code, graphics and software, without written permission from GRM. You may download material from this site for your personal, non-commercial use only, provided you keep intact all copyright and other proprietary notices.

Disclaimer
GRM has provided links and pointers to Internet sites maintained by third parties. Neither GRM, nor their affiliates operate or control in any respect any information, products or services on these third-party sites. The materials in this site and the third-party sites are provided “as is” and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, GRM disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. GRM does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available, are free of viruses or other harmful components. GRM does not warrant or make any representations regarding the use or the results of the use of the materials in this site or in third-party sites in terms of their correctness, accuracy, timeliness, reliability or otherwise. You (and not GRM) assume the entire cost of all necessary maintenance, repair or correction.

Limitation of Liability
Under no circumstances, including, but not limited to, negligence, shall GRM, or it’s affiliates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use, GRM materials and/or this web site. You specifically acknowledge and agree that GRM is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with any GRM material, or with any of GRM’s terms and conditions, your sole and exclusive remedy is to discontinue using the GRM web site.

Termination of this Agreement
This agreement is effective until terminated by GRM, at any time without notice. In the event of termination, you are no longer authorized to access the GRM web site and the restrictions imposed on you with respect to material downloaded from the GRM web site, the disclaimers and limitations of liabilities set forth in this agreement, shall survive.

 Acceptable Use Policy

Network Management

Service Offerings

• SuperNet 15 up to 15Mbps download/ 3 Mbps upload (Available only with a GRM Fiber connection)
• GRM Broadband up to 6Mbps download/1Mbps upload ADSL

Performance
Grand River Mutual suggests that customers of GRM check their performance speeds at some of the available speed test sites. GRM is in no way affiliated with any speed test site and customers of GRM are encouraged to use any site of their preference. Below is a list of some common sites that can be used.

• http://www.speakeasy.net/speedtest/
• http://speedtest.net/

Congestion Management
GRM does not implement any congestion management techniques. GRM operates our network to accommodate the necessary traffic requirements. In the event of congestion, all traffic is classified as best effort.

Content, Applications, Service and Device Providers
As a full service Internet Service Provider, GRM delivers a full suite of Internet-based applications. These include:

• Email
• Web based Email
• Web Hosting
• Special Circuit offerings

GRM does not discriminate any customer traffic. GRM utilizes the network management techniques that are equal and standard across all user applications. We do not modify our network to make our directly served applications perform better than applications a user would access over the general Internet. For example, GRM does not manipulate our network to perform better for customers accessing Grand River Mutual Email servers versus Grand River Mutual customers accessing Google’s gmail or Yahoo’s yahoo mail and various other clients. The network management practices employed by GRM do not differ between our directly offered applications to those general applications offered over the Internet.

Security Measures
In the event of Denial of Service (DoS), Distributed Denial of Service (DDoS) attack, spoofing or other malicious traffic, GRM will implement inbound and outbound filtering on specific hosts. These actions will be performed to ensure reliability and availability of the GRM Network. These actions will not be utilized for normal Internet applications and traffic.

Electronic Mail

Disasters can occur anytime, anywhere. What would happen to your critical data in the event of natural calamity, theft, hardware failure or human error? FileHopper Plus is the safe, automatic and secure way to safeguard your critical data. You simply install it, choose what to backup, and forget it. FileHopper Plus does the rest. Never again worry about accidental deletion of files, hard drive failures, lost data from computer theft, or data loss from virus and spyware threats.

FileHopper Plus Features

• Easy online backup of photos, music, documents and more.
• Safe and secure 128 bit SSL encryption: the same protection used by banks today.
• Automatic and reliable. Built to set it and forget it. You can also schedule specific times to back up and FileHopper Plus does the rest.
• Fast, efficient backups. After the initial backup is complete, FileHopper Plus only backs up files that have been added or changed, making subsequent backups lightning fast.
• Multiple computer use. Install FileHopper Plus on an unlimited number of computers and share your storage quota among multiple machines. You can even view and restore from computer to computer.
• Retention and version history of your files for easy recovery from unintended deletions and changes.
• Bandwidth throttling allows you to limit FileHopper Plus’ use of your Internet connection to suit your needs.
• 24/7 support. Phone, Chat and E-mail support is included at no extra cost.

Backup your data today! Call 777 or email us to order.

Rely on Something Other than Pen and Paper!

Password Genie is a password manager that works across multiple computers and users and is designed for both security and convenience. You can easily save all of your usernames and passwords in one location which is securely protected and can only be accessed by you! Don’t rely on pen and paper any longer. Save time and simplify your web life with Password Genie!

Password Genie features:

• Smart Logins: No complex learning required. Password Genie saves your usernames and passwords and provides auto-fill, auto-submit, and keystroke options.
• Advanced Custom Options: Password Genie comes with multiple preference options that will make your experience unique and browsing hassle-free.
• Safe and Secure: All your personal data and preferences are stored with 256-bit AES encryption and transferred with 128-bit SSL, the same technology used by secure sites and banks today. In addition, your data is further protected by requiring access to your computer with a password only you know.
• Multiple Users/Multiple PCs: Password Genie can be installed on up to five (5) computers with unlimited users. Best of all, your saved logins, usernames, passwords, and preferences are synchronized across all your installations so they are available wherever you are.
• Automated Backups: Password Genie ensures that all your saved website usernames and password are securely backed up and available in case you need to do a reinstall or transfer to a new computer at any time.
• 24/7 Support: Phone, Chat, and E-mail support is included 24 hours a day, 7 days a week, at no extra cost.

Simplify your browsing with Password Genie!: $1.95 per month. Call 777 or email us today.

Plain and simple – SecureIT is built for computers users that need the ultimate in online security protection but don’t want to become security or technology experts. SecureIT offers ease of use comprehensive protection technology, installation help with a protection guarantee and 24/7 live computer help.

SecureIT comes in two versions: SecureIT and SecureIT Plus. Which version are you?

SecureIT includes:

• Anti-virus: Real time protection against viruses, worms, trojans and rootkits.
• Anti-spyware: Real time protection against spyware, key loggers, and other malware programs.
• Hands-free Security Updates: No user interaction required.
• Pop-up Blocker: Stop annoying pop-ups from invading your PC.
• Personal Firewall: Prevent hackers from entering your computer.
• 1 license pays for 3 PCs: $3.50/month

 
SecureIT Plus includes all of the above, plus:

• Monthly Summary Report: Receive monthly emails showing the status and actions performed.
• Online Internet Reporting: See important real-time details for every security threat stopped.
• 24/7 Tech Support: We provide the ultimate support via chat, phone and remote PC support.
• Hard Drive Maintenance and File Optimization: Ensure your PC runs at top performance with defrag software.
• Content Filtering and Parental Controls: Restricts access to unsuitable web pages; controls use of Internet.
• Eligible for SecureIT Guarantee: Requires Supported Remote Instalallation on clean PC or Fresh Start Service.
• License to PC Ratio: If you choose SecureIT over the Live or Plus you will get a license that you can use on 3 PCs.
• 1 license pays for 1 PC: $4.95/month

Call 777 or email us today for more information.

GRM Spam and Virus Filtering powered by Red Condor offers advanced e-mail scrubbing and spam prevention.

What to expect from your new spam filtering service:

1. You will be e-mailed a Spam Digest that includes the suspect e-mail in your personal quarantine. Only suspect e-mail that has arrived since the previous digest is included in each new Spam Digest. You will receive a daily notification called Spam Digest if you have suspect e-mail.
2. Review the contents of the Spam Digest. If you see a message you want, simply click the Release button to send it to your e-mail inbox. There is no need to delete the unwanted e-mail you see in your Spam Digest.
3. You can adjust your personal e-mail filter settings or search your quarantine by visiting your Personal Dashboard. A link is provided in each Spam Digest that will take you to the Personal Dashboard.

The personal dashboard has four tabs:

• Quarantine: View, delete, and release filtered messages.
• Settings: Manage your Spam Digest settings, such as frequency, format, content, and sort order.
• Policies: Manage your filter settings.
• Status: Reports of your mailbox name, aliases, digest status, digest history, and monthly activity.

Login to your personal dashboard by clicking on this link: GRM Spam and Virus Filtering

Helpful Links for Navigating GRM Spam and Virus Filtering:

• User Guide
• Frequently Asked Questions

For a short tutorial click on this link: Video of Personal Dashboard

Please contact the GRM Help Desk at 1-800-721-2577 with additional questions.

Grand River Mutual offers Advanced Web Services to our customers who need services beyond our free 10MB hosting option. Customers who subscribe to our Advanced Web Services can enjoy:

• Additional Space on High-Speed Server
• FTP Access
• Domain Name Aliasing
• The Ability to use Forms and Javascripts

To order our advanced web hosting services call 1-866-748-2555 today!

Please Note: The 1 time $25 domain set up fee is the set up charge to actually set up your web space on our servers. It does NOT include any type of domain registration, such as “www.your website.com”. Grand River Mutual does not register your domain name for you. That needs to be taken care of by you BEFORE we can set up your web space, if you are wanting to use a “.com” type of address for your site.