Accessibility Options for Missouri and Iowa Customers
Grand River Mutual Telephone Cooperative, South Central Communications and Lathrop Telephone Company assists customers with disabilities who are vision- or hearing-impaired, have mobility, cognitive, or other disabilities. If you are a current customer with a disability, we can design communications solutions for you and determine whether you qualify for service discounts. We will also help you with service orders, repair services and billing questions. For customers who have difficulty reading their monthly telephone bill, they have the option of requesting their bill in large print.
Relay services are available to both Missouri and Iowa residents. Relay is a free communications service that connects individuals who are deaf, hard of hearing, or have speech disabilities with others using standard telephone equipment or telephone equipment designed for individuals with disabilities.
To use Relay Missouri or Relay Iowa, simply dial 7-1-1. A specially trained communications Assistant (CA) will answer your call and relay the telephone conversation between you and the party you are calling. All call information and conversations are confidential. Relay service is available 24 hours per day, 365 days a year. Long distance calls placed for you can be billed to you existing long distance service calling plan, collect, or with use of pre-paid calling card, carrier-calling card, or third party billing,
USDA STATEMENT OF NONDISCRIMINATION
Grand River Mutual Telephone Corporation is the recipient of Federal financial assistance from the U.S. Department of Agriculture (USDA). The USDA prohibits discrimination in all its programs and activities on the basis of race, color, national origin, age, disability, and where applicable, sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal, or because all or part of an individual’s income is derived from any public assistance program. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact USDA’s TARGET Center at (202) 720-2600 (voice and TDD).
To file a complaint of discrimination, write to USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or call toll free (866) 632-9992 (voice) or (800) 877-8339 (TDD) or (866)377-8642 (relay voice users). USDA is an equal opportunity provider and employer.