Alerts

Click on the links below to read press releases about computer scams which might be affecting our customers. As we are notified of these scams, we are taking the appropriate action to contact the authorities who research and prosecute these scammers.

Malware Press Release

Remote Computer Access Press Release

Pop Up Scam Press Release

IRS Phone Call Scam

Phishing Scam Notice January 2017

Scam Email being Sent!
GRM Networks is not experiencing a technical error with our email server and we are not upgrading the email accounts of our customers. If you receive an email stating such, DO NOT click on the link within the body of the email or respond to the email.

Several customers have reported that they have received a scam email with the subject line of Web-Mail Information. This is a scam email from an unknown source. If you receive this kind of email, delete it immediately.

Remember, always delete an email if it looks suspicious or is from an unknown sender.
If you have questions concerning your email account or Internet service, please call technical support at 1-800-721-2577.

Message Posted June 28, 2017
New Ransomware Outbreak
Over the past 24-48 hours there have been multiple reports of a new ransomware outbreak that initiated in Europe and has spread to the United States. It has been identified as an updated strain of the Petya ransomware and has been called many different names including Petya, NotPetya and Goldeneye. This malware can arrive through a Microsoft Word document (among other methods) within an email and then spread via the local network (LAN) using the “EternalBlue” exploit along with another NSA exploit called ETERNALROMANCE. Both exploits have been patched by Microsoft. 

What Can You Do?

1. Do not open Microsoft Word documents sent in an email from unknown individuals or from sources that seems suspicious.

2. We recommend that our customers update their Windows Operating System immediately if they have not done so. You can also go to the Microsoft support site where they can set up automatic Windows Updates.

3. We also recommend that customers have an advanced anti-malware/anti-ransomware solution in place that can prevent the execution of ransomware. SecureIT Plus, (included in all Tech Home packages), maximizes protection for consumers, while SecureIT Pro, (included in Tech Office) helps keep businesses safe from these type of threats.

There is no known kill-switch for this ransomware at this time so it is very important to be vigilant. Backup files, update operating systems and make sure anti-virus/anti-ransomware is in place.

Avoid Ransomware
NEW ON MAY 16, 2016: Click here to read an article from our partner SecurityCoverage, Inc. about two new Ransomware attacks.
Click here to read our blog about ransomware
Click here to watch a news story about ransomware from KSHB in Kansas City

 

Microsoft Scams
Some customers have reported receiving calls from spammers claiming to be from Microsoft. These scammers request access to your computer to fix some issues, but if you give them access to your computer, they may steal your information and use it illegally. They may also lock some of your files and charge you money to unlock them. The following are phone numbers customers have reported that these calls are coming from:
949-001-4521
949-029-2521

 

Email Validation Scam
If you get the email below in your inbox, do NOT click on the links. This is a phishing scam, and the creators will attempt to use your personal information to steal your identity.

Email scam 2-16

 

Phone Call Scam
The week of May 9, 2016, we were made aware of a scam targeting our customers. We had a report of a customer receiving a call from a man claiming to be with a cable company on behalf of GRM Networks, and the caller wanted to schedule a time to come check the lines in the customer’s house. The caller claimed we were doing some changes and would need in the house to do them. This call came from a long distance number.

While it’s true that we may contact you if we need to do work in your home, we will identify ourselves as GRM Networks, and the call will come from a local number. Most likely, we will only call you if you have previously reported an issue, or if we are upgrading our network. If you have ANY suspicions about a call you receive of this type, ask the caller if you can call back, and then call our office to verify that you received the call from us. You can reach us by simply dialing 777 from your landline phone.

 

iTunes Gift Card Payment Scam
Be very cautious if you buy something from a seller online or in person and they ask for payment in the form of iTunes gift cards, or any other type of gift cards. Read this article from fraud.org to learn more: http://www.fraud.org/itunes_alert?utm_campaign=05_16_alert&utm_medium=email&utm_source=ncl