Phishing Emails and Phone Scams
Criminals are constantly at work trying to steal your personal information.
Recently customers of GRM Networks have been the targets and recipients of a slew of phishing emails, a form of cybercrime where cybercriminals pose as a trusted source and use email messages to trick unsuspecting email users into giving the cybercriminals their personal information. Cybercrimes also include phone scams known as vishing, text messaging scams known as smishing and pharming which is when an Internet user is sent to a fraudulent website with intent to steal the user’s information.
Several customers have recently reported receiving calls from numbers that appear to be from GRM Networks or other local numbers. The caller asks the customer for personal information, such as their social security number or credit card information. These calls are not from GRM Networks! Do not give your personal or banking information to anyone who calls and asks for it. When in doubt, hang up and call us directly using contact information on your bill.
According to the FCC, “spoofing” is when a caller deliberately falsifies the caller ID information to disguise their identity. They may spoof a number from a company or a government agency that you may already know and trust, then try to scam you into giving them money or your valuable personal information.
- Always be suspicious and never assume an unexpected call is legitimate.
- Don’t give out personal information.
- Hang up and call back using a number you can verify on a bill, statement or official website.
What to Do if You Clicked on a Link in a Phishing Email and/or Provided Your Information
If you responded to or clicked on a link in a phishing email and are concerned or think that scammers now have your personal information such as a credit card number, Social Security number, bank account information, password logins, etc. go to www.identitytheft.gov. This site assists identity theft victims with reporting the crime and with developing a recovery plan. If you provided any personal information, it is a good idea to monitor your accounts and identity.
If you think your personal information is compromised, you should immediately update your computer’s security software and run anti-virus and anti-malware scans. Also change the password on the account you provided the information for, as well as any other accounts that use the same login or password. It is a good idea to run the scans before entering the new password on the device. However, you can contact GRM Networks while the scans are still running, and we can help change your email password immediately to prevent unauthorized access.
GRM Networks email customers who think your email account information may be compromised should call our tech support at 800-721-2577 or visit www.grm.net/email/ for instructions on how to change your email password.
Regularly changing your passwords and monitoring your identity is a good habit to maintain on a regular basis, even if you are not aware of a specific incident in which your personal information may have been stolen.
We are Here to Help
If you receive a suspicious communication that appears to be from GRM Networks, LTC Networks or SCC Networks but you are not sure if you should respond, please contact us by calling your local business office or the 24/7 Technical Support Helpdesk at 800-721-2577.
- GRM Networks Bethany Business Office: 800-551-1930
- GRM Networks Leon Business Office: 800-551-1940
- GRM Networks Princeton Business Office: 800-451-2301
- LTC Networks Business Office: 877-742-5553
- SCC Networks Business Office: 800-782-7932