GRM Networks, SCC Networks and LTC Networks are proud to offer high-speed Internet to our customers. Our Internet services include:
RESIDENTIAL
GRM Broadband – up to 6Mbps download/1Mbps upload $42.95
SuperNet 10 – up to 10Mbps download/ 1Mbps upload $49.95
SuperNet 15 – up to 15Mbps download/ 3Mbps upload $59.95
SuperNet 75 – up to 75Mbps download/75Mbps upload $69.95
SuperNet 200 – up to 200Mbps download/ 200Mbps upload $79.95
SuperNet 500 – up to 500Mbps download/ 500Mbps upload $89.95
SuperNet GIG – up to 1000Mbps download/ 1000Mbps upload $99.95
Standard Installation Fee $100.00 one-time charge
Modem Fee $3.95/month
Managed Wi-Fi $14.95/month 24/7 Technical Support 1-800-721-257
Ready to sign up for service? Click here for the residential agreement.
BUSINESS
GRM Broadband – up to 6Mbps download/1Mbps upload $49.95
SuperNet 10 – up to 10Mbps download/ 1Mbps upload $59.95
SuperNet 15 – up to 15Mbps download/ 3Mbps upload $79.95
SuperNet 25 – up to 25Mbps download/ 10Mbps upload $99.95
SuperNet 75 – up to 75Mbps download/75Mbps upload $159.95
SuperNet 200 – up to 200Mbps download/ 200Mbps upload $199.95
SuperNet 500 – up to 500Mbps download/ 500Mbps upload $299.95
SuperNet GIG – up to 1000Mbps download/ 1000Mbps upload $399.95
Standard Installation Fee $100.00 one-time charge
Modem Fee $3.95/month
Managed Wi-Fi $14.95/month (see details below)
Ready to sign up for service? Click here for the business agreement.
To order your service, dial 777 from a landline phone or print, fill out and mail in the GRM Networks Internet Registration Form and Contract below.
Each Internet account will be assessed a monthly $3.95 modem fee. A one-time installation fee of $100 will apply when signing a 6-month agreement. Installation fee will be waived when signing a 6-month agreement for the SuperNet 500 or SuperNet GIG connection speeds. A one-time standard installation fee of $185 will apply when signing a month to month agreement. Standard installation includes one hard-wired connection and assistance with connecting up to five wireless devices (laptops, tablets, cell phones, and gaming systems).
*Price does not include the cost of voice service. SuperNet is not available in all locations. Call for availability. Six-month Internet contract is required. All GRM Networks, SCC Networks and LTC Networks Internet connections require GRM Networks, SCC Networks or LTC Networks landline service.
Forms:
- GRM Networks Internet Terms of Service
- Residential Internet Registration Form and Contract
- Business Internet Registration Form and Contract
[toggle Title=”Modem Fee Policy”]
All Internet customers are required to pay a monthly $3.95 Modem Fee which will cover the replacement cost of the modem as well as labor, trip charge, and materials used during a service call. The Modem Fee will not be applicable if hardware has been subjected to physical abuse or used with defective or non-compatible equipment, or where damage occurs due to acts of God, or other causes beyond GRM’s control, including but not limited to lightning or other forms of power fluctuations. In no event shall provider be liable for any direct, indirect, incidental, or consequential damages resulting from any defect in the hardware even if provider has been advised of the possibility of such damages.
In the event of Internet connection issues, all customers will be required to call the 24/7 technical support line for assistance before a technician will be dispatched on a service call. All service calls will be performed during normal business hours.
[/toggle]
[toggle Title=”Minimum System Requirements and Recommendations”]
For Windows Computers:
- Desktop or laptop/notebook
- Intel Pentium-class processor with minimum speed of 533MHz
- Microsoft Windows XP, Vista, 7, or Windows 8
- 512 MB RAM minimum with 1GB or more recommended
- Ethernet Network Interface Card or Wireless Card (wireless card requires wireless capable modem)
- 50 MB free hard disk space
- One of the following browsers: Internet Explorer 6.0+, Safari 2.0+, Firefox 2.0+, Chrome 2.0+
For Macintosh Computers:
- Desktop or laptop/notebook
- G3 or greater processor
- Mac OS X v.10.2 or higher
- 512 MB RAM minimum with 1GB or more recommended
- Ethernet Network Interface Card or Wireless Card (wireless card requires wireless capable modem)
- 50 MB free hard disk space
- One of the following browsers: Safari 2.0+, Firefox 2.0+
For Linux Computers:
Red Hat 8 and Higher or Equivalent Distro
133 MHz or faster Pentium Class Processor
128 MB RAM
50 MB free space on Hard Drive for Software if needed
Network Interface Card
[/toggle]
[toggle Title=”Terms of Use”]
Copyrights and Terms of Use on the GRM Networks web site
GRM Networks sets forth a Copyright and Terms of Use policy with the intent of protecting our service, our customers, and other users of the Internet from potentially abusive actions taken by GRM Networks customers and other users of the internet. The following policy is non-exclusive; any action about which there is doubt should be referred to GRM Networks for evaluation. GRM Networks may alter this policy from time to time as need dictates.
Terms of Use
This site is owned and operated by Grand River Mutual Telephone Corporation d/b/a GRM Networks and contains material which is derived in whole or in part from material supplied by GRM Networks and other sources, and is protected by international copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, distribute or publicly display in any way, any material from this site including code, graphics and software, without written permission from GRM Networks. You may download material from this site for your personal, non-commercial use only, provided you keep intact all copyright and other proprietary notices.
Disclaimer
GRM Networks has provided links and pointers to Internet sites maintained by third parties. Neither GRM Networks, nor their affiliates operate or control in any respect any information, products or services on these third-party sites. The materials in this site and the third-party sites are provided “as is” and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, GRM Networks disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. GRM Networks does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available, are free of viruses or other harmful components. GRM Networks does not warrant or make any representations regarding the use or the results of the use of the materials in this site or in third-party sites in terms of their correctness, accuracy, timeliness, reliability or otherwise. You (and not GRM Networks) assume the entire cost of all necessary maintenance, repair or correction.
Limitation of Liability
Under no circumstances, including, but not limited to, negligence, shall GRM Networks, or it’s affiliates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use, GRM Networks materials and/or this web site. You specifically acknowledge and agree that GRM Networks is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with any GRM Networks material, or with any of GRM Networks’s terms and conditions, your sole and exclusive remedy is to discontinue using the GRM Networks web site.
Termination of this Agreement
This agreement is effective until terminated by GRM Networks, at any time without notice. In the event of termination, you are no longer authorized to access the GRM Networks web site and the restrictions imposed on you with respect to material downloaded from the GRM Networks web site, the disclaimers and limitations of liabilities set forth in this agreement, shall survive.
[/toggle]
[toggle Title=”ACCEPTABLE USE POLICY”]
GRM Networks Internet Acceptable use policy
[/toggle]
[toggle Title=”Network Management”]
Service Offerings
- SuperNet 15 up to 15Mbps download/ 3 Mbps upload (Available only with a GRM Networks Fiber connection)
- GRM Broadband up to 6Mbps download/1Mbps upload ADSL
Performance
GRM Networks suggests that our customers check their performance speeds at some of the available speed test sites. GRM Networks is in no way affiliated with any speed test site and customers are encouraged to use any site of their preference. Below is a list of some common sites that can be used.
Congestion Management
GRM Networks does not implement any congestion management techniques. GRM Networks operates our network to accommodate the necessary traffic requirements. In the event of congestion, all traffic is classified as best effort.
Content, Applications, Service and Device Providers
As a full service Internet Service Provider, GRM Networks delivers a full suite of Internet-based applications. These include:
- Web based Email
- Web Hosting
- Special Circuit offerings
GRM Networks does not discriminate any customer traffic. GRM Networks utilizes the network management techniques that are equal and standard across all user applications. We do not modify our network to make our directly served applications perform better than applications a user would access over the general Internet. For example, GRM Networks does not manipulate our network to perform better for customers accessing GRM Networks Email servers versus GRM Networks customers accessing Google’s gmail or Yahoo’s yahoo mail and various other clients. The network management practices employed by GRM Networks do not differ between our directly offered applications to those general applications offered over the Internet.
Security Measures
In the event of Denial of Service (DoS), Distributed Denial of Service (DDoS) attack, spoofing or other malicious traffic, GRM Networks will implement inbound and outbound filtering on specific hosts. These actions will be performed to ensure reliability and availability of the GRM Networks Network. These actions will not be utilized for normal Internet applications and traffic.
Electronic Mail
| Feature | Maximum Limit | |
| 1. | Email mailboxes | All packages: 5 separate Email addresses with mailboxes |
| 2. | Size of mailbox | 1 Gigabyte per mailbox |
| 3. | Maximum message size | 20 megabytes sent or received |
| 4. | Dormant Mailbox Quota Reduced to one (1) megabyte | 180 days of Email account inactivity |
| 5. | Dormant Mailbox Deleted | Never |
| 6. | Trash Folder Contents Deleted | Only deleted if customer uses webmail interface. Customer can specify retention time, default is 30 days. |
| 7. | Unread Message Retention in Inbox | Unlimited |
| 8. | Unread Message Retention in Spam Quarantine | 35 days |
| 9. | Email Account Message Sending Limits | To combat spam, GRM Networks places various limits on Email, including limiting the maximum number of recipients per message and maximum number of messages per server connection. |
| 10. | Spam Filtering | GRM Networks uses Red Condor spam filtering from Edgewave, Inc. Inbound – Incoming Email must pass through successive layers of SMTP session level defenses before reaching the recipients inbox. Each level looks for and removes specific threats such as content analysis, virus detection, sender profiling. Outbound – Outbound traffic is inspected to identify computers that have been infected and converted to a “zombie” or botnet client. Zero-Minute-Defense – Employs real-time knowledge gathered from a worldwide sensor network and uses it to create new detection and protection rules, which are then sent as updates on a continuous basis. |
[/toggle]
[toggle Title=”Computer Security Solutions”]
GRM Networks has partnered with SecurityCoverage to offer a complete solution for your computer security, maintenance and support needs. Tech Home makes technology easy. Secure your desktop, laptop, tablet and smartphone to guard against viruses, hacking or stolen and lost items. Learn more about the available Tech Home packages below, or at www.grm.net/techhome.
Tech Home Protect – $4.95/mo.
- SecureIT Web Security for computers, phones & tablets
- Anti-theft for your phone or tablet
- Keep your memories and files safe
- Convenient password keeper
- Covers 1 Desktop & 1 Mobile Device
Tech Home Support – $14.95/mo.
- Premium Technical Support
- 24/7, US-based service Setup, support and troubleshooting
- Home Network Management
- Includes PROTECT on 4 desktop/mobile devices
Tech Home also offers Quick Fix solutions to help you with one-time restoration, cleanup or fixes on your devices. For more information on these products, call SecurityCoverage’s 24/7/365 support at 1-877-373-3320.
[/toggle]
[toggle Title=”Spam and Virus Filtering”]
GRM Networks Spam and Virus Filtering powered by Red Condor offers advanced e-mail scrubbing and spam prevention.
What to expect from your new spam filtering service:
- You will be e-mailed a Spam Digest that includes the suspect e-mail in your personal quarantine. Only suspect e-mail that has arrived since the previous digest is included in each new Spam Digest. You will receive a daily notification called Spam Digest if you have suspect e-mail.
- Review the contents of the Spam Digest. If you see a message you want, simply click the Release button to send it to your e-mail inbox. There is no need to delete the unwanted e-mail you see in your Spam Digest.
- You can adjust your personal e-mail filter settings or search your quarantine by visiting your Personal Dashboard. A link is provided in each Spam Digest that will take you to the Personal Dashboard.
The personal dashboard has four tabs:
- Quarantine: View, delete, and release filtered messages.
- Settings: Manage your Spam Digest settings, such as frequency, format, content, and sort order.
- Policies: Manage your filter settings.
- Status: Reports of your mailbox name, aliases, digest status, digest history, and monthly activity.
Login to your personal dashboard by clicking on this link: GRM Networks Spam and Virus Filtering
Helpful Links for Navigating GRM Networks Spam and Virus Filtering:
For a short tutorial click on this link: Video of Personal Dashboard
Please contact the GRM Networks Help Desk at 1-800-721-2577 with additional questions.
[/toggle]
[toggle Title=”Web Hosting”]
GRM Networks offers Advanced Web Services to our customers who need services beyond our free 10MB hosting option. Customers who subscribe to our Advanced Web Services can enjoy:
- Additional Space on High-Speed Server
- FTP Access
- Domain Name Aliasing
- The Ability to use Forms and Javascripts
10 MB | 10-25 MB | 25-50MB | 50-75MB | 75-100MB | >100MB |
FREE | $15/month | $37.50 | $52.50 | $65 | Contact us |
1 e-mail account | 2 e-mail accounts | 2 e-mail accounts | 2 e-mail accounts | 2 e-mail accounts | 2 e-mail accounts |
Domain name usage not available | 1 time $25 domain set up fee. | ||||
To order our advanced web hosting services call 1-866-748-2555 today!
Please Note: The 1 time $25 domain set up fee is the set up charge to actually set up your web space on our servers. It does NOT include any type of domain registration, such as “www.your website.com”. GRM Networks does not register your domain name for you. That needs to be taken care of by you BEFORE we can set up your web space, if you are wanting to use a “.com” type of address for your site.
[/toggle]