Calling Features

GRM Networks, LTC Networks and SCC Networks Custom Calling features will save you time and allow you more control over your telephone use. Dial 777 from anywhere in the area for pricing and availability. To learn more about any feature, just click on the feature name.

Anonymous Call Rejection

To order Anonymous Call Rejection or any of our services, call your local business office or dial 777.

How It Works:
When you’ve turned this service “on” any callers who have blocked their number from your Caller ID display will hear an announcement that you do not accept anonymous calls – and they should remove blocking and call back. All other calls will ring through as usual.

To turn on the service
1. Lift the handset and listen for the dial tone.
2. Press *77.
3. Listen for an announcement. Hang up.

To turn off the service:
1. Press *87.
2. Listen for an announcement. Hang up.

Note:

  • You will not be notified when or how many calls were rejected.
Auto Redial / Callback

To order Auto Redial/Callback or any of our services, call your local business office or dial 777.

How it works:
You can save time dialing busy numbers over and over. Your phone rings you as soon as the line is free, and automatically connects you.

How to use:
1. When you hear a busy signal, press and release the “switchhook”. Listen for a special tone.
2. If you’ve already hung up, lift the handset and listen for a normal dial tone.
3. Press *66. 
4. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes.
5. A special callback ring alerts you if the line becomes free. (Some phones ring normally).
6. Lift the handset to automatically place the call.

To cancel your Callback request:
1. Depress the “switchhook” and release. Listen for a special dial tone.
2. If you’ve already hung up, lift the handset and listen for a normal dial tone.
3. Press *86.
4. Listen for the confirmation tone or announcement. Hang up.

Notes:

  • To start the 30-minute clock, repeat steps 1-4 under “How to use”.
  • Automatic Callback can check as many as 30 busy lines at once for you. To know which call is being completed, you must subscribe to Calling Number service.
  • Does not work on 800 numbers, 900 numbers, numbers outside the specified service area, or on lines where Call Forward and some other call services have been activated.
  • The “switchhook” is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead.
Call Acceptance List

To order Call Acceptance List or any of our services, call your local business office or dial 777.

How it works:
You can program your phone to accept only those calls from a special list of people. When your service is “turned on”, your phone will accept only calls from those in your Call Acceptance list. All others will hear an announcement that you’re not accepting calls at this time.

How to use:
1. Lift the handset and listen for the dial tone.
2. Press *64.
3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your acceptance list.
4. Follow the voice instructions and dial 3 to turn the feature ON. (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your acceptance list:
1. Press #01#.

To hear the phone numbers on your list:
1. Dial 1.
2. After the list is read, voice instructions will follow.

To add a number to your list:
1. Press #.
2. Follow the voice instructions you’ll hear. You can store up to 32 phone numbers on your list.

To remove a number from your list:
1. Press *.
2. Follow the voice instructions to remove any or all of those numbers.

To hear instructions again
1. Dial 0.

Notes:

  • You may press 1, 0, #, or * at any time rather than waiting for instructions.
  • The list you create here is separate from any other lists you may be using for Distinctive Ringing/Call Waiting, Selective Call Forwarding, Selective Call Rejection and similar services.
Call Forward

To order Call Forwarding or any of our services, call your local business office or dial 777.

How It Works:
You can program your calls to ring at another number. Each time a call is forwarded, your phone will make one short ring. It can still be used to make outgoing calls.

How to use:
1. Lift the handset and listen for the dial tone.
2. Press *72.
3. Listen for the dial tone.
4. Dial the number where you want your calls forwarded.
5. When the phone is answered, your Call Forward is in effect.

If the line is busy, or there’s no answer:
6. Hang up.
7. Within two minutes, repeat steps 1 – 4 above. You’ll hear a confirmation tone, to let you know your Call Forward is now working.

To turn off the service:
1. Lift the handset and listen for the dial tone.
2. Press *73.
3. Listen for the confirmation tone, then hang up. Your Call Forward is now “off” and calls will ring normally on your phone.

To change the “forward to” number:
1. Turn off Call Forward.
2. Repeat steps 1 – 5 above to turn on Call Forward, entering the new “forward to” number.

Note:

  • Dial the number exactly as if you are calling directly. For a local number, dial the 7-digit phone number. For a long distance number, dial “1” plus the area code. Or if you have speed calling, you may dial one of your codes instead.
Call Forward Busy

How It Works:
Whenever you’re on the phone, you can be sure your callers can talk with someone else or can leave a message for you. Easily turn it on or off, or change the forwarding number.

To turn on the service
1. Lift the handset and listen for the dial tone.
2. Press *90.
3. Listen for the dial tone.
4. Dial the number where you want your calls forwarded.
5. When the phone is answered, your Call Forward Busy is in effect.

If the line is busy, or there’s no answer:
1. Hang up.
2. Within two minutes, repeat steps 1 – 4 above. You’ll hear a confirmation tone to let you know your Call Forward Busy is now working.

To turn off the service:
1. Lift the handset and listen for the dial tone.
2. Press *91.
3. Listen for the confirmation tone and then hang up. Your Call Forward Busy is now “off”.

To change the “forward-to” number:
1. Turn off Call Forward Busy (see directions above).
2. Repeat steps 1 – 5 above to turn on Call Forward Busy, entering the new “forward-to” number.

Note:

  • Dial the number exactly as if you are calling directly. For a local number, dial the 7-digit phone number. For a long distance number, dial “1” plus the area code. Or if you have speed calling, you may dial one of your codes instead.
  • If you subscribe to Call Waiting, Call Waiting must be deactivated for Call Forward Busy to work.
Call Forward No Answer

How It Works:
If you can’t get to the phone, you can be sure that your calls won’t go unanswered. You can easily change the forwarding number and choose how many times your phone should ring.

To turn on the service
1. Lift the handset and listen for the dial tone.
2. Press *92.
3. Listen for the dial tone.
4. Dial the number of rings (from 2 to 9) to be allowed before the call is forwarded. Then, dial the number where you want your calls forwarded.
5. When the phone is answered, your Call Forward No Answer is in effect.

If the line is busy, or there’s no answer:
1. Hang up.
2. Within two minutes, repeat steps 1 – 4 above. You’ll hear a confirmation tone to let you know your Call Forward No Answer is now working.

To turn off the service:
1. Lift the handset and listen for the dial tone.
2. Press *93.
3. Listen for the confirmation tone, then hang up. Your call Forward No Answer is now “off”.

To change the “forward-to” number:
1. Turn off Call Forward No Answer (directions above).
2. Repeat steps above to turn on Call Forward No Answer, entering the new “forward-to” number.

Note:

  • Dial the number exactly as if you are calling directly. For a local number, dial the 7-digit phone number. For a long distance number, dial “1” plus the area code. Or if you have speed calling, you may dial one of your codes instead.
Calling Name and Number (Caller ID)

To order Caller Id or any of our services, call your local business office or dial 777.

How it works:
When you receive a call, the name and number of the person calling you is shown on your Caller ID display screen.

How to use:
1.When you receive a call, wait until your telephone completes the first ringing signal.
2.The phone number calling you – and the name associated with that number in phone company records – will automatically appear on your display screen.
3. If you choose to answer the call, the name and number will remain on the screen until you or the caller hangs up.

Notes:

  • Subscription to Calling Name and Number service requires the purchase of a display phone or an add-on display unit.
  • If the letter “P” or “Private” appears on your display after the first ring, the caller may have blocked the display of their name and number by pressing *67 before placing the call. You can choose whether or not to answer the call.
  • If “unknown name,” “unknown number,” or “0” appears, the caller is in an area that does not support Calling Number services.
Call Rejection List

To order Call Rejection List or any of our services, call your local business office or dial 777.

How It Works:
You can program your phone to reject calls from any number you place in the rejection list. When your service is turned “on,” any callers in this list will hear an announcement that you’re not accepting calls at this time. All other calls will ring through as usual.

How to use:
1. Lift the handset and listen for the dial tone.
2. Press *60.
3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your rejection list.
4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your rejection list:
1. Press #01#.

To hear the phone numbers on your list:
1. Dial 1.
2. After the list is read, voice instructions will follow.

To add a number to your list:
1. Press #.
2. Follow the voice instructions you’ll hear. You can store up to 32 phone numbers in your rejection list.

To remove a number from your list
1. Press *.
2. Follow the voice instructions to remove any or all of those numbers from your rejection list.

To hear the instructions again
1. Dial 0.

Notes:

  • You will not be notified when or how many calls have been rejected.
  • You may press 1, 0, #, or * at any time rather than wait for the voice instructions
  • The list you create here is separate from any other lists you may be using for Distinctive Ringing/Call Waiting, Selective Call Acceptance, Selective Call Forwarding, and similar services.
Call Trace

To order Call Trace or any of our services, call your local business office or dial 777.

How It Works:
When you receive a nuisance call, you can dial a simple code to trace the source of that call at the telephone company.

How to use:
1. When you get a nuisance call, press and quickly release the “switchhook”. Listen for a special dial tone.
2. If you’ve already hung up, just lift the handset again and listen for a normal dial tone.
3. Press *57.
4. Listen for a recorded announcement. You will hear “This is your call tracing service. To trace the last call received, dial “1”. If you dial “1”, a recorded announcement will tell you that the last incoming call has been traced. If the incoming call originated from a location that is not served by the Class Network you will hear a recorded announcement indicating the last incoming call could not be traced.
5. Hang up.
6. If the recorded announcement indicated that the last incoming call was traced, a telephone company representative will provide that number to the proper law enforcement agency upon request after you sign an authorization form (available from the business office).

GRM Networks, LTC Networks or SCC Networks will not give this information to you. You will be charged $10 when the call trace information is given to the proper law enforcement agency. An additional $90 charge will apply if GRM Networks, LTC Networks or SCC Networks processes a call trace during non-business hours.

If you have any questions concerning Call Trace, please call your local business office.

Notes:

  • The “switchhook” is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead.
  • Call Trace must be used immediately after you hang up on the call you want traced. If you get another call, or hear a Call Waiting tone first, you will trace the wrong call.
Call Waiting

To order Call Waiting or any of our services, call your local business office or dial 777.

How it works:
You can use your telephone without missing other calls. A special tone alerts you to a waiting call; the person calling you hears normal ringing.

To answer a waiting call:
1. When you’re on the phone, a special tone tells you a second call is waiting.
2. Simply press and quickly release the “switchhook” on your telephone. Your first caller is automatically placed on hold, while you’re connected with the second caller.

If you choose not to answer the incoming call:
1. You’ll hear a special tone to remind you of the waiting call.

To alternate between callers:
1. Simply press and quickly release the “switchhook”. While you talk with one caller, the other will automatically be placed on hold. Each conversation remains private.

To end either call:
1. Hang up.
2. Your phone will ring.
3. When you answer you’ll be connected with the remaining caller.

To turn off Call Waiting before making a call:
1. Lift the handset and listen for the dial tone.
2. Press *70.
3. Listen for the confirmation tone.
4. Dial the phone number you wish to call. Now, your call will not be interrupted by the Call Waiting tone. Other callers will hear a busy signal.
5. After you hang up, Call Waiting automatically “turns on” again.

To “turn off” Call Waiting during a call:
1. Press and release the “switchhook”.
2. Press *70.
3. Listen for the confirmation tone. Press and release the “switchhook” to be reconnected to your call.

After you hang up, Call Waiting automatically “turns on” again.

  • Notes: You must have Three-Way Calling to “turn off” Call Waiting during a call. The “switchhook” is the button the handset pushes down when you hang up the phone. Some phones have a link or flash key you can press instead.
Distinctive Ringing / Call Waiting
To order Distinctive Ringing/Call Waiting or any of our services, call your local business office or dial 777.

How it works:
When you make a list of special callers, your phone uses a special ring to announce calls from any of those numbers. If you also have Call Waiting, You’ll hear a special Call Waiting tone.

How to use:
1. Lift the handset and listen for the dial tone.
2. Press *61.
3. Listen for an announcement telling you whether the feature is currently on or off. the recorded voice will then tell you how many (if any) numbers are currently stored in you list.
4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your list:
1. Press #01#.

To hear the phone numbers on your list:
1. Dial 1.
2. After the list is read, voice instructions will follow.

To add a number to your list:
1. Press #.
2. Follow the voice instructions you’ll hear. You can store up to 32 phone numbers on your VIP list.

To remove a number from your list
1. Press *.
2. Follow the voice instructions to remove any or all of these numbers.

To hear instructions again
1. Dial 0.

Notes:

  • You may press 1, 0, #, or * at any time rather than waiting for the voice instructions.
  • The list you create here is separate from any other lists you may be using for Selective Call Acceptance, Selective Call Forwarding and similar services.
  • When adding a number to your list, that number must be idle.
Incoming Call Return *69

To order Incoming Call Return or any of our services, call your local business office or dial 777.

How it works:
If you couldn’t get to the phone in time, you can still find out who called. Return the call by dialing a simple code.

How to use:
1.Lift the handset and listen for a normal dial tone.
2.If you were already on the phone and ignored a call-waiting tone, press and quickly release the “switchhook”.
3. Press *69.  After you dial *69, a recorded voice will give you the phone number of the call you missed and ask you if you want to use the Automatic Recall feature. Just follow the voice instructions.

If the line is busy:
4.Hang up. Your phone will keep trying the line for up to 30 minutes.
5.A special callback ring alerts you if the line becomes free. (Some phones ring normally).
6. Lift the handset to automatically place the call.

To cancel your Incoming Call Return:

1. Press *89.
2. Listen for the confirmation tone or announcement. Hang up.

Notes:

  • The “switchhook” is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead.
  • Does not work on 800 numbers, 900 numbers, outside the specified service area, or lines where Call Forward and some other call services have been activated.
Per-Call Blocking

To order Per-Call Blocking or any of our services, call your local business office or dial 777.

How It Works:
By dialing a code before you place a call, you can prevent your phone number from appearing on the Caller ID display of the person receiving your call.

How to use:
1. Lift the handset and listen for the dial tone.
2. Press *67.
3. You will receive another dial tone.
4. Dial the number you’re calling as usual.
5. The person you’ve called will not be able to see your number displayed on their telephone display screen. Instead, a “P” or “Private” will be displayed.

Note:

  • You must dial *67 before each call you place. Otherwise your phone number will be released to the person receiving your call.

 

Selective Call Forwarding

How It Works:
You can program your phone to forward only those calls from a special list of numbers to another number – such as your car phone. When your service is turned “on,” calls from numbers in your forward list will be re-routed to your “forward-to” number. All others will ring at your phone as usual.

How to use:
1. Lift the handset and listen for the dial tone.
2. Press *63.
3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will tell you how many (if any) numbers are currently stored in your forward list.
4. Follow the voice instructions and press 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your forward list.
1. Press #01#.

To enter your “forward-to” number:
1. The first time you turn on the service, you’ll be asked to enter the number you’d like your special calls forwarded to. From then on, the system will simply remind you of the current “forward-to” number.
2. If the current number is correct, dial 1.
3. If you wish to change the current “forward-to” number, dial 0 and then follow the voice instructions.

To hear the phone numbers on your list:
1. Dial 1.
2. After the list is read, voice instructions will follow.

To add a number to your list:
1. Press #.
2. Follow the voice instructions you’ll hear. You can store up to 32 phone numbers on your forward list.

To remove a number from your list:
1. Press *.
2. Follow the voice instructions to remove any or all of those numbers from your forward list.

To hear instructions again:
1. Dial 0.

Notes:

  • You may press 1, 0, #, or * at any time rather than waiting for the voice instructions.
  • The list you create here is separate from any other lists you may be using for Distinctive Ringing/Call Waiting, Selective Call Acceptance, Selective Call Rejection and similar services.
  • This service can work with Call Forward (all calls). Numbers on your preferred list will follow you to your Selective Call Forward number. All other calls will be routed to your regular Call Forward number.
Speed Calling

To order Speed Calling or any of our services, call your local business office or dial 777.

How It Works:
You can enter up to eight telephone numbers – local or long distance – into your Speed Calling list. Then, you can reach those people by dialing just 1 digit.

To program your Speed Calling list:
1. Lift the handset and listen for the dial tone.
2. Press *74. (On a rotary phone, dial 1174).
3. Listen for the dial tone.
4. Dial a one-digit speed code (Choose any number, 2 through 9).
5. Dial the telephone number you wish to assign to that speed code. (For long distance calls, be sure to include “1” plus the area code).
6. Press the # key. (On a rotary phone, wait four seconds after dialing).
7. Listen for the confirmation tone.

To call someone on your Speed Calling list:
1. Lift the handset and listen for the dial tone.
2. Dial the one-digit speed code, then press the #key (On a rotary phone, wait four seconds after dialing).

To change your Speed Calling list
1. Lift the handset and listen for the dial tone.
2. Press *74. (On a rotary phone, dial 1174.)
3. Listen for the dial tone.
4. Dial the one-digit speed code you wish to change.
5. Listen for the cancellation tone, then the dial tone. Follow steps 4 – 7 above to program your Speed Calling list.

Speed Calling 30

How It Works:
You can enter up to thirty telephone numbers – local or long distance – into your Speed Calling list. Then, you can reach those people by dialing just 1 digit.

To turn on the service
1. Lift the handset and listen for the dial tone.
2. Press *75.
3. Listen for the dial tone.
4. Dial a two-digit speed code (Choose any number, 20 through 49).
5. Dial the telephone number you wish to assign to that speed code. (For long distance calls, be sure to include “1” plus the area code).
6. Press the # key.
7. Listen for the confirmation tone.

To call someone on your Speed Calling list:
1. Lift the handset and listen for the dial tone.
2. Dial the two-digit speed code, then press the #key.

To change your Speed Calling list
1. Lift the handset and listen for the dial tone.
2. Press *74.
3. Listen for the dial tone.
4. Dial the two-digit speed code you wish to change.
5. Listen for the cancellation tone, then the dial tone. Follow steps 4 – 7 above to program your Speed Calling list.

Teen Service

This feature allows two telephone numbers to be assigned to the same line. Each telephone number is assigned a unique ringing pattern so the called party can determine the nature of the call. Only one call may be active on the line at a given time.

To order Teen Service or any of our services, call your local business office or dial 777.

Three-way Calling

To order 3-way calling or any of our services, call your local business office or dial 777.

How it works:
When you’re talking with someone, you can add a third person to the call. It’s easy to coordinate family schedules or hold a telephone conference with business colleagues.

How to use:
1. Press and quickly release the “switchhook” to place the first person on hold.
2. Listen for a dial tone.
3. Dial the third person’s phone number. (If you have speed calling, you may dial one of your codes instead.)
4. When the third person answers, you can talk privately before making it a three-way conversation.
5. To make the three-way connection, press and quickly release the “switchhook.” You can now talk with both people at the same time.

To cancel the three-way connection:
1. If the third person did not answer or you wish to disconnect them, just press and quickly release the “switchhook.” You’ll be reconnected to the person holding.
2. Or, if either of the two people hang up, you can continue talking with the remaining person.

To end the call completely:
1. Simply hang up.

Note:

  • The “switchhook” is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead.
Voice Mail
 

Packages and Features
Primary
Enhanced
Enhanced w/Family Boxes
Information Mailbox
Max Messages
20
40
40
1
Max Length per Message (seconds)
120
180
180
300
Max Mailbox (minutes)
40
90
90
N/A
New Message Retention (days)
21
28
28
N/A
Saved Message Retention (days)
30
28
28
N/A
Message Reply
No
Yes
Yes
No
Message Forwarding
No
Yes
Yes
No
Send Memo
No
Yes
Yes
No
Outdialing
No
No
No
No
Associated Number … $6.95 plus $2.00 per number

To order Voice Mail or any of our services, call your local business office by dialing 777.

One of the features of GRM Voice Mail is called “Auto-Login”. This feature connects you directly to your mailbox after you dial “222” from your phone line. You will not be prompted for your mailbox number and password. Your voice mail service has Auto-Login enabled. If you want the voice mail system to require a password to log in to your mailbox, you can disable Auto-Login (see Step 5).

Step 1: Record Your Personal Greeting
1. Dial the number to access voice mail (222).
2. Press the * key to access the Main Menu.
3. At the Main Menu, Press 9 for the Setup Menu.
4. Press 1 for greeting options.
5. Press 4 to record a greeting.
6. At the tone, record your greeting. When you are finished, press the # key.
7. The prompt will then ask you if you want to:
a. Press 1 to listen to your greeting ( to review how it sounds).
b. Press 4 to record your greeting again, followed by the # key.
c. Repeat these steps until your greeting is acceptable.
8. Press 2 to save the greeting.
9. Press the * key to return to the Mailbox Setup Menu.

Step 2: Change Your Password
Your password has initially been set to 0000 (four zeros). It is recommended that you change your password using the directions below.
1. Dial the number to access voice mail (222).
2. Press the * key to access the Main Menu.
3. At the Main Menu, press 9 for the Setup Menu.
4. At the Set-up Menu, press 2.
5. Enter your new password (1-16 digits), followed by the # key (choose a number you will remember).
6. Re-enter your password, followed by the # key.
7. Hang Up.
8. Record your new Password in a safe place for future reference.
You have now personalized your Greeting and Password. You may change these at any time.

Step 3: Listening to Your Messages From Your Home Phone
When you lift your phone’s receiver and hear a stutter dial tone, you have a voice message. Refer to the following steps to listen to your messages.
1. Dial the Number To Access Voice Mail (222).
2. Press 1 to retrieve your messages.
3. Press 1 again to listen to the new message.
4. After you have listened to the message, a voice prompt will ask you to:
a. Press 1 – To listen to the message again.
b. Press 2 – To save the message and listen to next message.
c. Press 3 – To delete the message and listen to the next message.
d. Press 4 – To save the message as new.
5. Press the * key to return to the Main Menu.

Step 4: Listening to Your Messages Away From Your Home Phone
There are two ways to access your Voice Mail from any touchtone phone when you are away from home:
1. Dial your home phone number (including area code if calling long distance).
2. When the greeting begins, press the * (star) key.
3. When prompted, enter your Password, followed by the # key.
4. Refer to Step 3, item # 2.

OR

1. Dial the Number to Access Voice Mail (your prefix + 0088 – remember to include area code if calling long distance).
2. When prompted, enter your voice mailbox number (home phone number (including area code) xxx-xxx-xxxx), followed by the # key.
3. When prompted, enter your Password, followed by the # key.
4. Refer to Step 3, item # 2.

Step 5: To Disable Auto-Login
1. Dial the number to access voice mail (222).
2. At the main menu, press 9.
3. Press 4 to change your Auto-Login option.
4. Press 1 to disable Auto-Login.

Other Tips for Using Voice Mail

While Listening to Your Voice Mail messages:
1. Press 1 – To return to the beginning of the message.
2. Press 7 – To back up (rewind) 3 seconds.
3. Press 8 – to pause and continue playing the message.
4. Press 9 – To forward the message 3 seconds.

In a short time, using your Voice Mail will be very easy. If you have any questions, please call us at 777, and we will be happy to assist you.

Thank you for subscribing to Grand River Voice Mail!