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Maintenance and Construction Notices

Scheduled System Maintenance – Tuesday, January 31, 2023 – midnight to 6:00 a.m.

Our upstream internet provider has scheduled network maintenance on Tuesday, January 31, 2023 from midnight to 6:00 a.m.

During the maintenance window, you may experience brief intermittent interruptions in your internet service or a complete internet outage up to 30 minutes. We apologize for any inconvenience.

If you have questions concerning your service, please call the 24/7 tech support line at 800-721-2577.

Scheduled System Maintenance – Wednesday, February 1, 2023 – midnight to 5:00 a.m.

Between midnight and 5:00 a.m. on Wednesday, February 1, 2023, we will be performing scheduled network maintenance in the Barnard, Brimson, Darlington and Jamesport exchanges.

Customers in these exchanges may experience periodic outages in their internet, voice and video service during the maintenance window. We apologize for any inconvenience.

If you have questions concerning your service, please call the 24/7 tech support line at 800-721-2577.

Scheduled System Maintenance – Thursday, February 2, 2023 – midnight to 5:00 a.m.

Between midnight and 5:00 a.m. on Thursday, February 2, 2023, we will be performing scheduled network maintenance in the Barnard, Brimson, Darlington and Jamesport exchanges.

Customers in these exchanges may experience periodic outages in their internet, voice and video service during the maintenance window. We apologize for any inconvenience.

At the end of the maintenance window, if services are not working, customers can press and hold the red NIR button on their battery backup unit for three seconds. This will reboot the ONT and should restore all services. Customers can also contact our 24/7 tech support line for assistance at 800-721-2577.

Scheduled System Maintenance – Tuesday, February 14, 2023 – midnight to 6:00 a.m., with backup/alternate dates of February 15 and February 16, 2023

Our upstream internet provider has scheduled network maintenance on Tuesday, February 14, 2023 from midnight to 6:00 a.m. with backup/alternate dates of Wednesday, February 15 and Thursday, February 16, 2023 also from midnight to 6:00 a.m.

During the maintenance window, you may experience brief intermittent interruptions in your internet service or a complete internet outage of up to three hours. We apologize for any inconvenience.

If you have questions concerning your service, please call the 24/7 tech support line at 800-721-2577.

Fiber-to-the-Premise Construction Update

December 7, 2022

As 2022 draws to a close, we want to take a minute and reflect on the year’s successes. This year, we completed 410 miles of fiber-to-the-premise (FTTP) construction bringing fiber connectivity to the Missouri exchanges of Bethany, Sheridan, Cainsville and Spickard. We have begun construction in the Missouri exchanges of Ridgeway and Gilman City.At the end of October, we were awarded a $15.7 million grant from the United States Department of Agriculture that will allow us to build fiber broadband internet access to the exchanges of Barnard, Brimson, Darlington, Jamesport, Mt. Moriah and Washington Center. All of these exchanges are located in Missouri and once this construction is completed, we will have fulfilled our pledge to provide all our customers access to fiber broadband internet. GRM Networks will be 100 percent fiber!Fiber construction is exciting and important. Our contractors and our employees should be commended on completing construction in these exchanges. We look forward to a busy 2023.

We appreciate your understanding and patience as we work to fulfill our pledge to bring fiber to all customers. Thank you for allowing us into your homes and businesses to serve you. We apologize for any inconvenience this may cause. If you have questions or concerns please contact the Bethany business office at 800-551-1930 or the Princeton business office at 800-451-2301.

Fiber-to-the-Premise Construction Update

August 1, 2022

For many of us our focus this month shifts to back to school, fairs, last minute vacations and the return of fall sports. Here at GRM Networks, our focus continues with our pledge to bring fiber to all customers. Crews are working to complete construction in the Spickard exchange while beginning cutovers in the rural Bethany exchange.Fiber-to-the-premise construction is underway in the exchanges of Sheridan and Cainsville, Missouri. Customers will see construction equipment moving along the roads in these exchanges. Contractors will be contacting customers about placing a new service drop to their home or business to replace the existing copper drop. The contractor working in the Sheridan exchange is North Missouri Construction from Chillicothe, Missouri, and the contractor working in the Cainsville exchange is H&D Underground from Sleepy Eye, Minnesota. This cable construction should be completed in early fall and is one of the steps that must be completed before the fiber telephone and internet are functional.

We appreciate your understanding and patience as we work to fulfill our pledge to bring fiber to all customers. Thank you for allowing us into your homes and businesses to serve you. We apologize for any inconvenience this may cause. If you have questions or concerns please contact the Bethany business office at 800-551-1930 or the Princeton business office at 800-451-2301.

Fiber-to-the-Premise Construction Update

July 1, 2022

Summer is in full swing here at GRM Networks as fiber-to-the-premise construction continues. Construction crews have now completed building fiber in the rural Princeton exchange, and the rural Bethany and Spickard exchanges are nearing completion. Customers in the Cainsville and Sheridan exchanges have seen construction begin.

We also celebrate progress as our members in the exchanges of Grand River, Blockton and rural Princeton have all been cut over to their new fiber services over the last few months. These customers are now experiencing the benefits of faster broadband speeds with greater opportunities for telehealth, precision agriculture, distance working and remote learning. Fiber cutovers for Spickard customers have now begun, and Bethany customers will soon follow.

We appreciate your understanding and patience as we work to fulfill our pledge to bring fiber to all customers. Thank you for allowing us into your homes and businesses to serve you. We apologize for any inconvenience this may cause. If you have questions or concerns please contact the Bethany business office at 800-551-1930 or the Princeton business office at 800-451-2301.