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Affordable Connectivity Program

Maintenance and Construction Notices

Scheduled System MaintenanceWednesday, May 18, 2022 – midnight to 5:00 a.m.

Our upstream Internet provider has scheduled network maintenance on Wednesday, May 18, 2022.

Between the hours of midnight and 5:00 a.m., you may experience a complete Internet outage of up to three hours. We apologize for any inconvenience.

If you have questions concerning your service, please call the 24/7 tech support line at 800-721-2577.

Fiber-to-the-Premise Construction Update

April 4, 2022

Spring is an exciting time because, weather permitting, contractors working on behalf of GRM Networks will resume construction in the rural Bethany exchange this month for fiber-to-the-premise upgrades.

Construction in the Spickard exchange is also expected to be completed soon and will then be followed by the cutover process with technician appointments at each customer location to switch the service from the old copper to the new fiber. It is anticipated that cutovers for the Princeton exchange will be completed this spring. Of course, weather plays a huge role in our progress, but we are excited about the opportunities to complete these construction projects as well as begin construction in the Sheridan exchange.

Thank you for your patience and understanding as we work to bring fiber optic connectivity and innovative technological services to our service areas. Customers in these exchanges will receive information about the new fiber network once their cutover begins.

GRM Networks anticipates contractors and employees to be in these areas over the next several months. Throughout the construction process, GRM Networks strives to return all disturbed areas to their original condition. Please be aware it is unlawful to remove the utility markers required for construction.

Thank you for your patience and understanding. We apologize for any inconvenience this may cause. If you have questions or concerns please contact the Bethany business office at 800-551-1930 or the Princeton business office at 800-451-2301.