Maintenance and Construction Notices

Scheduled System Maintenance

Our upstream Internet provider has scheduled network maintenance on Friday, September 25, 2020 from midnight to 5:00 a.m. We apologize for any inconvenience.

During this maintenance, you may experience a complete Internet outage up to one hour.

Thank you for your patience during this maintenance, which is necessary to support future growth of our network. If you have questions concerning your service, please call the 24/7 tech support line at 800-721-2577.

Skitter TV Fall Sun Outages

For a period from October 2nd through October 12th,  you may experience some degree of television interference due to “sun outages,” an interruption in satellite signals caused by interference from solar radiation.

 During this time, you may experience issues with picture and sound quality when watching Skitter TV. If you experience such interruptions in your television service during this time and the issues subside after a brief period, there is nothing you need to do. Sun outages do not affect Internet or phone service.

If you have questions concerning your service, please call the 24/7 tech support line at 800-721-2577. 

Skitter TV / Vizio TV Issue

September 18, 2020 – Skitter has informed us that they are aware of issues with Vizio TVs regarding an update that Vizio recently released. Once the TV is upgraded, the audio no longer works with the Skitter set-top boxes. At this time, they do not have a quick fix. They are working with the set-top box manufacturer for a possible fix and with Vizio to find out if it is possible to roll back the update.

If you have questions concerning your service, please call the 24/7 tech support line at 800-721-2577. 

Ridgeway Construction

August 7, 2020 – weather permitting, contractors working on behalf of GRM Networks will soon begin construction in Ridgeway for fiber-to-the-premise upgrades.

GRM Networks anticipates contractors to be in this area over the next several months. Throughout the construction process, GRM Networks strives to return all disturbed areas to their original condition. Please be aware it is unlawful to remove the utility markers required for construction.

Thank you for your patience and understanding. We apologize for any inconvenience this may cause. If you have questions or concerns please contact the Bethany business office at 800-551-1930.

Spickard Construction

August 28, 2020 – weather permitting, contractors working on behalf of GRM Networks will soon begin construction in the Spickard exchange for fiber-to-the-premise upgrades. Work will mainly take place in rural Spickard, but will eventually require some work in the city of Spickard as well. 

GRM Networks anticipates contractors to be in this area over the next several months. Throughout the construction process, GRM Networks strives to return all disturbed areas to their original condition. Please be aware it is unlawful to remove the utility markers required for construction.

Thank you for your patience and understanding. We apologize for any inconvenience this may cause. If you have questions or concerns please contact the Princeton business office at 800-451-2301.